Howdy, howdy! How’s everyone doing this lovely Wednesday? Things here are okay. I have nothing to ramble about, so Dad suggested that I rant about our ordering experience with Outback Steakhouse in Mesquite on Sunday. There’s so much stuff going on in the world that this is inconsequential in the grand scheme of things, so I feel like I’m just bitching to bitch. Which I guess I am. But it was annoying and I’m trying really hard to convince myself that I am allowed to feel my feelings and share them even though I know there are worse things happening right now. It’s okay to be made happy or annoyed or whatever by the little things even though major things are happening all around you. Right? I feel like I’ve seen a meme with that somewhere. Anyway, to the rant!
First, some background. I do not order through third party delivery sites. If I’m ordering food, I only want to deal with the restaurant, not some middleman who charges ridiculous fees. If the restaurant wants to outsource their deliveries, that’s fine as long as I don’t have to call DoorDash or whoever myself when no driver shows up. If I order through a restaurant’s website, I expect them to deal with any errors and they usually do. If they don’t, I never order from them again. This severely limits our options, but I don’t like middlemen and neither does Dad. Don’t get me wrong. I tried a couple of delivery services, but a few orders in and there’s inevitably a screw up and the delivery service blames the restaurant and vice versa, then it takes me multiple phone calls to both places just to get our money back. It’s not worth it to me.
Second, the facts. Sunday is my shower day, so Dad doesn’t feel like cooking after spending hours getting me ready for the week. Thus, we almost always order something that day. There are multiple steakhouses in Mesquite, but only two fit the criteria above: Outback and Saltgrass. The latter is more expensive for smaller portions and basically the same selection and quality, so it’s super rare for us to order from them. Outback has always been our go-to, even when we were still going out all the time. They didn’t have half their steaks or appetizers. It was weird. But we found things to order. So, I placed an order at 7:46pm (they close at 9:00pm). The email said the order was scheduled for delivery at 8:34pm. The confirmation page after the order was placed said the estimate was between 8:34pm and 8:44pm. I know they use DoorDash for their deliveries, so when I didn’t receive any tracking info by 8:30pm, I was antsy, but I had to wait until 8:45pm to call the restaurant because I’m weird and have to give people the full time they estimate or else I feel like a Karen. So, I called the restaurant at 8:45pm and got swapped around three times before the manager got on. I can’t remember her name, but she was polite and understanding. She acknowledged that our food was ready and had been waiting for an unspecified amount of time, but no one had picked it up. She offered to call DoorDash and find out what was going on, but admitted that since it was ten minutes to closing, the driver probably wouldn’t make it in time. She also offered to refund the order if I’d rather do that. I opted for the refund because it was late and I didn’t feel like dealing with it. But most places close early on Sundays around here. Even the places that are open late close delivery at 9:00pm or 9:30pm. So, Dad ended up having to warm up leftovers. On Monday, I filled out the “how did we do” text with my complaints. On Tuesday, I checked their website and most of the missing stuff was back, so I guess they somehow ran out of a bunch of stuff on Sunday. I also received a form text from the owner with the obviously vague apology and link to a $20 discount for our next order.
Third, the rant. I understand shit happens, but this is the second time this has happened recently. The first time was a fiasco because the dude didn’t know how to do his job, but at least this manager knew that since I ordered through them, she was supposed to fix it. I was really thrown by the lack of selection, but after checking the menu again, I realize they just ran out of things. How you run out of six appetizers and three or four steaks is beyond me, but whatever. I would blame the weather, but honestly, you’ve had time to restock. Their quality has also been really hit or miss lately. Another gripe is that the order sat there for who knows how long and no one bothered to call me and say “hey, we’re closing in half an hour and your order has been sitting here. What do you want to do?” Ideally they would’ve called DoorDash already so they could give me my options based on all the info. But either way, a call would’ve been nice. And last, the $20 discount is a joke. For one, that doesn’t even cover an entree anymore. It barely covers an appetizer (but yeah, keep telling us how great the economy is…). A couple years ago, it would’ve helped placate me. But it’s mostly annoying because there are zero instructions with it. All it says is “redeem now,” so I figured it was like everywhere else where it would be automatically added to my rewards account. Nope. It says you have 15 minutes to use it once you redeem it, so are you sure you want to do this? No. It doesn’t bother telling me if I need to sign in and get the order ready first or if I have to click it then only have 15 minutes to create the order and place it or what. Just add it to my account or send me a code to enter at checkout. Instead, they make it so difficult that people don’t use the discounts which is insulting because I know it was specifically designed to make people give up on using it. Ugh. Be more like Panera. They just add discounts to your rewards account and give you six months to use them. Easy peasy.
I’m done. I probably missed things, but oh well. See you next week!
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